Terms & Condition

Payment Terms and Conditions

We kindly ask that you adhere to the practices, instructions, policies, and requirements related to placing an order through our platform, including any changes or updates that may occur in the future. These terms and conditions will be effective immediately upon publication on the platform.

Payment

You may pay for your order using a valid credit card or debit card. Cancellation of payment can be made only in cases where the order does not meet the agreement, such as when the product has not been delivered or if the product received significantly differs from the specified details.

Refunds

Refunds will be processed only if the seller agrees and expresses the intention to issue a refund. All refunds will be made via the original payment method and to the person who made the payment. Please note that the refund processing time may vary depending on the bank or payment service provider.

Note
We are committed to providing you with the best service. If you have any questions or concerns regarding this agreement, feel free to contact us at any time.

Thank you for trusting our service!

Product Return and Exchange Policy

  • You may request an exchange or return within 7 days after receiving the product if you find that the product is damaged during shipping or if the product received does not match the order details.
  • Exchanges or returns will only be processed if the error is on the store’s part or if the product is damaged during shipping.
  • If the same product is out of stock, the store will issue a refund.
  • Please provide photographic evidence of the damaged or incorrect product received, along with the order number, and return the product to Preeda Coffee Roasting Facility for the exchange or return.

Note: The store will be responsible for return shipping or issuing a refund within 7 days after receiving the returned product.
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